It is within seven (7) days from the delivery date

In case of damaged item(s), it must be within 24 hours of receiving the delivery

You have a valid reason for returning the item
Damaged: The product was damaged when you received it (Please notify Islandwidecomputer within 24 hours)
Defective: The product does not function as described in its manufacturer specification
Incorrect/wrong item: The product is different from what you ordered
Missing items/parts: Missing items/parts as indicated on the product package
The product must be untouched and the seal and packaging must be intact
Islandwidecomputer reserves the right to reject your returns if the item is not in original condition

You have proof of purchase (order number, etc)

The goods must be in new condition and returned in the original, unopened packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it

The product must not have been used or installed or had any data inputted

All sealed items must not be opened

If your return meets all the requirements above and you wish to proceed with the return, please contact our Customer Service at +65 6648 5158

Our customer service agent will verify the return reason and arrange a return pick-up for you

Our courier company will pick up the package at the time specified by you

We will conduct an evaluation within seven (7) business days of receiving your returned items. You will receive an SMS and email once the returned item is received at the warehouse

If your return is valid, we will notify you and reimburse you with a refund via the same method of payment as the original payment.

If your return is not valid, we will notify you and send the item back to you

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